Communication and collaboration go very much hand in hand.

We communicate with other team members in various ways – from face-to-face conversations and meetings, to telephone calls, conference calls, messaging, via social media channels, the list goes on!

The same applies to our clients and customers of course.  

With all these various ways of communicating, it can start to get complicated keeping on top of everything, keeping records of important conversations, missing out on important feedback (positive or otherwise).