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Dynamics 365

Dynamics 365 is Microsoft’s cloud solution which unifies customer relationship management (CRM) with enterprise resource planning (ERP).

It’s available to small to medium sized organisations with Dynamics 365 Business Central and larger enterprises with Dynamics 365 Enterprise.

What Does Dynamics 365 Include?

There are several applications available within Dynamics 365. These include Sales, Customer Service, Field Service, Human Resources, Finance, Supply Chain Management, Commerce, Project Operations and Marketing.

There are also applications which utilise Customer Data Platform, Artificial Intelligence and Mixed Reality which have broad usage across other areas – examples include Virtual Agents for Customer Service, Fraud Protection, and Remote Assist which can be utilised in Field Service, for example.

Depending on your business size and needs, various plans are available. Contact us today to find out more.

What does unification mean, and why does it matter?

It means that, for example, there is a single definition of a customer across your organisation whether they’re potential or an actual customer.

Even something as central (and simple) as what you call a customer differs across organisations, departments and existing business applications. Are they a customer, a client, a prospect, an account or something else?

In Dynamics 365 there’s one term used across all applications. Not just CRM and ERP (although that’s important, obviously) but everything – Finance, Operations, Customer Engagement, Supply Chain, and so on.

It matters, because bringing data from multiple systems and applications is expensive, time consuming and error prone. Do you have users who need to input the same information into more than one application and end up having to remember what it is, as they re-type the same information?

With Dynamics 365 all these issues can be resolved, and of course it also means when it comes to reporting what you’re using to manage your business is consistent too.

Dynamics 365 Plans

Dynamics 365 has several plans available to meet your needs whether you’re a large or small organisation, and applications are available individually too.

Dynamics 365 Service Level Agreements

Being a cloud product, a lot of the responsibility for ensuring the applications availability is Microsoft’s, not yours. If you’d like to find out more, please contact us and we can explain more.

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