Case Study

GLOBAL FREIGHT FORWARDER Case Study

How we accelerated this logistic company's quality score to over 95% for 4-years

Intro

How we accelerated this logistic company's quality score to over 95% for 4-years

Maybe you've never had to deliver a project on this scale at pace before and unsure how to deliver it.
We understand and with you to bring all our experience, guiding you every step of the way ensuring you’re personally successful as well as delivering great results for the business.

Read how we accelerated this logistic company's quality score to over 95% for 4-years

Details

Taking <forwarder> to world class

PROBLEM

<logistics company> had a poor track record of delivering new products and services to internal and external customers and brought in a new management team. However, although their direct reports had significant industry experience and had been with the company for a long time, they had no experience of delivering on the scale the company now expected of them.

Solution

Henley Ridge were brought into work alongside the existing team of programme managers to increase the ability to respond to customer demand. Henley Ridge also worked closely with the executive team to help them better understand the scale of the challenge and agree key performance indicators

SUCCESS

The first new product was delivered on time, budget, and to a higher level of quality within 6 months to over 20+ countries. <logistics company> retained all their existing programme management team, despite undergoing a period of rapid change to their roles and delivered a 300% increase in capacity, increase in quality to over 95% and 4 years of on time, budget and quality delivery.

CAPACITY INCREASE

300%

QUALITY SCORE

95%

MATURITY SCORE

4/5

Testimonial

"We would not have developed to this level without Henley Ridge"

Richard A, Semco CEO

Get In Touch

85 Great Portland Street, London, England, W1W 7LT

+441491729457

info@henleyridge.co.uk