
by Henley Ridge Management Consulting Limited | Dec 2, 2020 | Marketing
The American Red Cross deploys a suite of Microsoft products to streamline operations, allowing them to focus on their core mission of alleviating human suffering. From sharing information and organising work in Teams, to co-ordinating with other relief agencies... 
by Henley Ridge Management Consulting Limited | Nov 30, 2020 | Marketing
In a world where remote work is more and more common, virtual meetings have become the norm. But technical problems, audio delays and lack of personal interaction can dampen spirits and halt innovation. How can leaders better connect with their teams across a digital... 
by Phil Stubbington | Nov 20, 2020 | Marketing
In the UK, the rate has gone up by 10% to 94%. They’re also more vocal when they receive poor service, and more likely to switch to another provider. Meanwhile, companies are doing a poor job of converting web site visitors to paying customers. In most... 
by Henley Ridge Management Consulting Limited | Nov 4, 2020 | Marketing
In this video, see how Ste. Michelle Wine Estates continues to prioritise the safety and well-being of its employees and customers during the COVID-19 pandemic. The company has taken numerous precautions to minimise risk and has transformed business processes to serve... by Phil Stubbington | Nov 3, 2020 | Marketing
Although COVID-19 is having an enormous impact on commerce, the trend to sell online as well as in store has been around for a long time. The biggest change is that selling online is accelerating – rapidly. Your customers want it, and if you don’t provide it,... 
by Henley Ridge Management Consulting Limited | Nov 2, 2020 | Marketing
Discover how you can build agile business processes and transform your organisation. View: Social Asset 3: Subscribe now! 
by Henley Ridge Management Consulting Limited | Oct 28, 2020 | Marketing
“Why are my customers not listening to me?” is a question frequently asked by frustrated marketers and decision-makers. To address this question, author Carly Driscoll asks two crucial follow-ups: do you truly know who your customers are, and are you... 
by Henley Ridge Management Consulting Limited | Oct 23, 2020 | Marketing
Having data can either be a good thing or a disadvantage—it all depends on the accuracy of the data sources and your organization’s ability to unify them to empower sales and customer service teams. Subscribe now to stay up to date on how your business can use... 
by Henley Ridge Management Consulting Limited | Oct 19, 2020 | Marketing
When analyzing what steps to take with digital transformation, Helsana—one of the largest health insurance companies in Switzerland—decided to focus on rethinking its interactions with customers. However, siloed information and disjointed customer touchpoints were... 
by Henley Ridge Management Consulting Limited | Oct 16, 2020 | Marketing
From its Head Office in Bournemouth on the South Coast, LV= provides investment and insurance services to more than 5 million members and customers thoughout the UK. One of the UKs largest insurers, LV= paid individual protection claims totalling £97.9 million during...